DoseVault Support

Contact

Email info@bdsalesinc.ca and you will hear back from the developer directly, usually within a day.

Common questions

Is logging really free?

Yes, forever: unlimited doses, medications, weight, and side effects, plus CSV import and export. Pro adds the analytical layer (full level curve, dose-marked weight charts, vial expiry alerts, PDF reports).

How do I import my data from another tracker?

Export a CSV from your current app, then Settings > Import CSV. You will see a preview with the number of doses found before anything is written.

How do I cancel or restore a subscription?

Subscriptions are managed by Apple: iOS Settings > your name > Subscriptions. In the app, Settings > Restore purchases re-activates Pro on a new device.

Where is my data stored?

On your device and in your personal iCloud. There is no DoseVault server. See the privacy policy.

Is the level curve medical advice?

No. It is an educational estimate computed from published half-life values and your own log. Always follow your prescriber's instructions.

Can I rely on reminders for time-critical medication?

No. Reminders use iOS notifications, which can be delayed or silenced by Focus modes, Low Power Mode, notification settings, or force-quitting the app. Keep your own independent routine for any medication where a missed or late dose could harm you. See the Terms of Use.